Category: Facebook Support

With more than two and a half billion active users globally, Facebook is undoubtedly the biggest social network worldwide. The platform is not more just a way to reach out to your friend, family, and meet new people, but it has also evolved as a medium to promote your business or brand. While one may not be much bothered seeing Facebook not responding if he/she uses it just for casual surfing, however, for users using it for business promotion, it could be quite troubling. Well, no matter be it for personal or professional use, if you ever find Facebook not responding, you can go through the different workarounds provided below.

Ways to Fix Issues With Facebook Not Responding

Before moving to the specific workarounds to fix issues with Facebook on the web browser and mobile device (Android or iOS), make sure to consider the following.

• Check Facebook Status

Although it is quite rare, it is important to first ensure that the problem is not being caused due to outages or server maintenance at Facebook’s end. If you find out that the problem is on Facebook’s side, you will have to wait for the problem to get resolved automatically.

• Check Your Internet Connection

The first thing you will need to ensure is that the device on which you are accessing your Facebook account (phone, pc, or tablet) is having access to the internet network. To check your internet, you can try opening a random website on your browser and see if it is loading as usual or not. If the website doesn’t open properly, make sure to fix issues with your internet first.

• Keep Your Device Up-to-Date

The next thing you will need to ensure is that your phone, pc, or computer on which you are accessing Facebook is running with the latest version of updates. Using an outdated device to access Facebook or any other application or website is most likely to cause different kinds of issues. Therefore, keep updating your devices at regular intervals to keep such issues at bay.

When Facebook Not Responding on Web Browser

The supported web browser that you can use to access Facebook includes Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.

• Clear Cache and Cookies

Cache and Cookies are files that get created when you visit a site. They are used to make your online experience easier by saving browsing data. However, when these caches and cookies get overloaded, they tend to cause issues with different sites including Facebook. Therefore, it is recommended to regularly clear cache and cookies from your web browser.

• Disable Browser Extensions

Browser enhancements like add-ons and plugins generally help enhance the performance of a web browser. However, an incompatible or faulty browser sometimes can lead to issues with the browser and prevent accessing websites like Facebook.

To know if a browser extension could be responsible for causing issues with your Facebook account, try opening Facebook in a private window. When you launch a website in a private browsing mode, it opens it without loading any external add-ons or plugins. So, if you can access Facebook in a private browsing mode without any issue, it means an extension installed on your browser is causing the issue. In such a case, you will need to disable each browser extension (one at a time) to identify and remove the faulty one.

• Restart your Web Browser and Re-Login to your Facebook Account

If you have cleared the cache and cookies, and removed the faulty browser extension but still can’t access your Facebook account, make sure to restart your browser (even computer if possible) before accessing Facebook on your browser. Moreover, consider logging out and logging into your Facebook account to seek if this helps fix the problem.

When Facebook Not Working on Android or iOS Device

• Restart the Facebook Application

When the Facebook app does not respond on your Android or iOS device, simply force quit from the app and re-launch it. You can then check if the problem is resolved for your Facebook app.

• Check If Facebook Update is Pending

If you have not updated the Facebook application on your Android or iOS device for a long time, make sure to check the app for any pending updates. So, go to the Play Store (on Android device) and/or App Store (on iOS device) on your device and find the Facebook app. If you find any update is available for the app, install it right away and restart the application. Doing so is most likely to fix issues with the Facebook app on your device.

• Uninstall and Re-Install Facebook App

If the problem persists with the Facebook app on your Android or iOS device, consider uninstalling the application and reinstalling it. Sometimes, a corrupt or incomplete installation can also lead to issues with the Facebook application on your mobile device. Therefore, it is recommended to uninstall and reinstall the Facebook app and sign in to your Facebook account again to see if this helps fix the problem.

Considering these different workarounds should help you fix the problem with Facebook in most cases.

Facebook often wants its users to confirm themselves by uploading a picture of their face. While doing that many people have complained about having an issue that prevents them from completing the task. This blog, particularly, talks about getting rid of the ‘upload a photo of yourself Facebook problem’.

Before going ahead with the troubleshooting steps to do away with the existing Facebook problem, it is important to know why Facebook would do that now if it didn’t ask you anything while creating an account back then. Let’s unearth some of the reasons and know what you should do to avoid the issue.

Reasons Why Facebook Want You to Upload a Photo of Yourself Facebook Problem

Are you making the following mistakes? If yes, you need to stop doing that.

• Fake Name or Fake Profile: If you are, by any chance, using a fake name or have created a fake profile to promote your business, Facebook will intimate you to refrain from the actions. Using a fake name or a fake profile is against Facebook’s Terms of Use.
• Friend Requests to Unknown People: Sending out friend requests to unknown people will trigger the Company to take instant action against the person who is doing it. That’s why every time you try to send a friend request to someone on Facebook, it will display a message to confirm whether you know the person that you are sending a request to. So, just don’t do it.
• Violating Terms of Use: You have done anything that is against Facebook’s Terms of Use despite repeated warning; your account can be in grave danger. While posting comments or sending friend requests or uploading images or any such thing that you shouldn’t do, you must not do that.
• Someone Reported You: When someone reports your account or profile to Facebook for anything that you shouldn’t have done, the social media platform will ensure you are a genuine person, not a fake one or bot. Do not indulge in any such activity that would lead someone to report you.

Solutions

You would like to adhere to Facebook’s commands and upload a photo of yourself. When you try uploading, you come across a certain error that wouldn’t let you complete the job. Here are some troubleshooting tips that you should consider trying your hands at.

1. Resize and Flip Photo: When you violate the Terms and Conditions of Facebook, you will receive warnings. It never remains the same again. So, you need to upload a photo of yourself. If it shows some error, you must consider resizing it. You need to resize and flip the photo and upload it again. It works for many. If you are lucky enough, it might work for you as well.
2. Restart Web Browser: Maybe, it is a browser problem. You need to restart the browser. Think of clearing cache files and cookies or any third-party extensions. These elements must be the reason why you are not able to upload a photo. Even after doing that it doesn’t work, change the browser.
3. Change Photo Format from JPG to PNG: Are you trying to upload a picture of yourself that is in JPG format? You have reshaped the size, changed the browser, and it is time to change the format. Converting it to PNG format should solve the problem. Make sure your face is visible. Upload it and then wait for a couple of days or a week till you see the change.
4. Change Color Tone and Resize it on Export: If you are exporting your photo, make sure the size is perfect and the color tone is amazing. When you are sure that the photo is just great and good to go, upload it.

If you need any technical assistance to deal with this issue, you may reach out to certified technicians via Facebook Customer Support Number. The professionals are available round-the-clock.

Facebook Messenger is an amazing tool that connects near and dear ones and already familiar people together. When it comes to communicating with the known faces in real-time, the Messenger is simply fantastic. However, there are times when Facebook users have to deal with some technical glitches, which stop them from using the tool. While sending a message, you might have faced that you are unable to perform this action on Facebook Messenger.

Facebook Messenger: You Are Unable to Perform This Action

To get rid of the issues or, at least, to ensure the causes behind the glitch, we bring you 9 most possible reasons that might prevent you from using the Facebook Messenger tool to the fullest.

1) Network Issue:

The first that you need to check immediately if your action was not carried out on the Messenger tool is to check if there’s an Internet connectivity problem on your phone. If your data is turned off by mistake, you need to turn it on and then try again. If that’s not the case, you may go ahead and read the following points.

2) Content Issue/ Facebook Wants to Censor:

Are you trying to send something that Facebook wants to censor? It might happen sometimes but Facebook never admits monitoring your private messages.

3) Server Timed Out:

When you are unable to perform a certain action on Facebook Messenger, just wait for some time. Chances are that Facebook’s server is timed out or yours. In such cases, you have nothing to do but to wait. This should fix by itself within a few minutes.

4) Some Technical Glitch:

Even after repeated attempt if Facebook doesn’t allow you to send a message via Messenger, it could be some sort of a technical glitch. You may want to try out the web browser, access your Facebook account, and start chatting. This should work fine.

5) Tap ‘Resend’ Button If ‘Failed to Send Message’ Appears:

If you come across something like this ‘Failed to Send Message’ when you try to send a message, tap on the “Resend” button. This should work. If it doesn’t, make sure you have turned on your chat. If that doesn’t work, click here to fill in a form where you need to provide a detailed description of the issue –

What happened?

What did you expect to happen?

What you were doing when the problem occurred?

You can also add an attachment (screenshot) to make it crystal clear for the staff to come up with solutions.

6) Turn Your Chat on:

Turn your chat on if you are not able to send a message. You may like to get in touch with the staff at Facebook and report the issue.

7) Could Be Device Issue:

Is your phone hanging? If it is, you might not be able to send any message to your friend. Device error is quite common and needs to be addressed by rebooting or restarting. Get rid of the Facebook Messenger app and log in again after some time. This should fix the problem. Or, you may try another device if you have access to it.

8) Connection Error due to App Updates, Overburdened Internet Connection, or Weak or Unavailable:

It might frustrate when you want to send an important message but it fails. There could be a connection error coming up due to app updates or overburdened Internet connection or weak/ unavailable or being blocked. Here’s how you can fix the connection error –

Try and refresh. Now check!

Restart the device. Now check!

Try another device and check.

9) Receiver blocked you or deactivated His/ Her Account:

When you try to send a message to a person and fail to send the message across, the receiver may have blocked you. Or else, it is also possible that the other person has got his or her account deactivated. Yes, this can be very much possible. When the receiver is not using his/ her account, messages won’t reach him/ her. Check the account or contact the user to know the truth.

If nothing happens and the error continues to pop up, not allowing you to send a message, you may like to delete your app. You should simply uninstall the app from your phone and reinstall it. If the problem persists, resort to certified technicians. They are the industry-trained personnel who can guide you along with providing the best technical help. Just dial Facebook Customer Support Number and avail of yourself help from the experienced experts.

“I am posting a large photo album to a group. I have received the above message (“Post Error: There was an error while posting your photos, please try again later.”) about seven times now. I have attempted to post this album over three days. I do not know what to do now. This uploading system is complete garbage.” Wrote Trip, one Facebook user. We are sure he’s not the only one who’s encountered such an issue while uploading photos on Facebook. In this guide, we have explained the reasons and how you can get rid of the unknown error.

Things to Consider while Fixing “There Was an Error while Posting Your Photos” Issue on Facebook

Facebook has allowed its billions of users to share photos with their near and dear ones and help them cherish every moment. However, several issues show up while uploading the pictures. Since the unknown error doesn’t have a valid reason, you may wonder what’s stopping you from uploading the images.

Amongst things or causes that you should consider bringing up the issue could be the size of the photo and its dimension. You may have violated the prescribed image size or maybe, Facebook has put some limitations. Here are the top things to consider when you encounter the issue. Go through them and try fixing the problem by yourself –

Size of Image:

It is always wise to keep in mind the prescribed image size so that you won’t get an error while uploading a picture. You are likely to encounter an error if the photo is larger than 15 MB to Facebook’s Flash Uploader. When you upload a profile picture and the image is more than 4 megabytes, you will have an issue accomplishing the task. If you want Facebook shouldn’t stop you from carrying out the job, you should ensure the image size of the profile picture is not exceeding 4 megabytes.

File Type:

You cannot upload an image unless it is in a .tiff, .jpeg, .gif, .bmp, or .PNG format. The social media platform restricts pictures that don’t show these file types. It restricts animated GIFs too. Likewise, you cannot upload a high-resolution photo if it exceeds the prescribed size. Having a .jpeg format is highly recommended.

The Dimension of Photo:

The photo size and format are great. So, you will think Facebook shouldn’t have any issue with it. Well, it won’t if the image dimensions are perfectly fine. That means the photo shouldn’t be wider than its recommended dimension. The length shouldn’t exceed as well. You can always resize the dimension of the photo online or using Paint. The image should be 180 pixels wide. Check the ‘Properties’ of the image to know the pixels.

Other Upload Restrictions:

You can’t just go on adding or uploading hundreds of images to a single album at a time. If you do, you will see an error. The solution is to create more than one album and upload pictures while meeting all the prescribed limits. If you are trying to upload images on your smartphone, remember that you can upload as many as one hundred pictures at once.

Keep in mind these points while uploading the images or if you have encountered an error while posting your photos on your Facebook profile.

You should reach out to the highly-trained professionals at Facebook Customer Support to avail of instant help.

There are numerous features and options available on Facebook to give your account a more personalized appearance. One such amazing feature available on Facebook is the option to pin a post on your Facebook account. A pinned post is basically a status update that you select manually to keep at the top of your Timeline. If you are not aware of this feature and wish to know how to pin your favorite post in your Facebook account, you can follow the step-by-step instructions provided below.

Continue reading “How to Pin A Post On Facebook?”

Most of the Facebook users, especially teenagers create their Facebook account with cool names and nicknames. However, when they grow up, they find these cool aliases not-so-cool and wish to change. If you are also using an alias for your Facebook account and want to change it, you can follow the step-by-step instructions provided below.

Continue reading “How to Change Your Name On Facebook?”

It is always recommended to use a strong password for your Facebook account as it helps prevent others from guessing your password easily and hack into your account.

Continue reading “How to Change Facebook Password?”